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From Waiting Rooms to Resource Hubs
A set of design recommendations for probation waiting rooms developed through a participatory process.

The integrated design approach results in a kit of parts
Introducing the greeter
Introducing the resource advisor
Adopt name tags, badges, t-shirts or other identifiers
People the resource hub with partner organizations and repurpose space to accommodate them
Improve furniture and arrangement
Kit of Parts - Small Resource Hub
Kit of Parts - Medium Resource Hub
Kit of Parts - Large Resource Hub

Laura Kurgan worked with the Department of Probation in New York City and the Mayor’s Office of Operations, and designed a participatory process which over a period of three months resulted in a report which proposed recommendations for the redesign of probation waiting rooms – processes and design - across New York City. As public places of service in New York City, the DOP “waiting rooms” -- to be redesigned as Resource Hubs -- will become a visible example of changes being made agency-wide to improve the culture of probation and its city-wide infrastructure, policies and processes -- physical and systemic.